These Terms of Service set out the rules and obligations that apply when you use viraledgesmm.com (the "Site") and the services we provide. By using the Site or receiving our services, you accept these terms together with our Privacy Policy. If you do not agree, you must stop using the Site immediately.
By accessing and using the Site you confirm that you are at least 18 years old and fully able to enter into a binding agreement. Members and guest users agree to follow all rules published on the Site and to avoid any illegal or unethical behavior.
3. Your account
Accurate information. You are responsible for making sure the information you give us at registration is correct. Problems caused by incorrect information are your responsibility.
Incorrect details. If we find incorrect information, we may delete the account. Active orders will be completed first, then the account is removed.
Your activity. You are personally responsible for everything done with your account, including any legal consequences if you share it with others.
Password security. Keep your password confidential. We are not liable for damage caused by a password you disclose to a third party.
Contact details. The address and email you provide are treated as your official contact details for legal correspondence. Report any change within two business days.
4. Our services
The products and services listed on our Services page are offered for sale. They are designed to support the growth of your online presence, mainly YouTube search visibility, watch time and engagement, as described in each service description. Sales are contracts for work: we agree to perform the service you order in exchange for full payment.
We may change, suspend or remove any service, in whole or in part, and we may change prices and product policies without prior notice. Changes apply to future orders.
5. Acceptable use
Do not use hate speech or offensive language when communicating with our support team. We may restrict or terminate accounts that do.
Do not attack, abuse or misuse the Site, its systems or its assets. Accounts engaged in harmful activity will be terminated immediately and we may take legal action.
Do not copy, resell or reuse the Site's design, software, text or domain names without our written permission.
6. Intellectual property
All design elements, software, graphics, services and domain names on the Site belong to us. Unauthorized use may lead to account termination and legal action for compensation.
7. Limitation of liability
To the extent permitted by law, we are not liable for losses caused by delays, by third-party payment applications, by changes made by third-party platforms, or by events outside our reasonable control. If a delay happens, we will take reasonable steps to resolve it. See Orders & Refunds and Platform Rules for how platform changes affect your orders.
8. Governing law and courts
All disputes arising from activity on the Site are subject to the jurisdiction of the courts and enforcement offices in Konya, Turkey.
9. Changes to these terms
We may update these terms at any time. The "Last updated" date at the top shows when they last changed. Continuing to use the Site after a change means you accept the updated terms.
In short: completed orders are not refundable. If we cannot deliver an order because of a system issue, the undelivered amount goes back to your account balance, and unused balance never expires.
1. Prices and payment
Services and their prices are listed on the Services page. All listed prices include VAT. You add funds to your account balance through our payment partners (for example PayTR or Papara Electronic Money Institution) or by bank transfer. Bank transfers are confirmed once the relevant documentation is sent to us. Once payment succeeds, the funds are added to your balance, and the payment process is complete.
2. Placing an order
You order by choosing a service, entering your link and details, and confirming the order. To avoid failed orders:
Your video or channel must be public when you place the order and until it is complete.
Do not place an order for a link that already has a pending or incomplete order from us or from another provider. Multiple orders on the same link can cause problems, and we are not responsible for refunds in that case.
Do not change the link, settings or visibility of your video or channel while an order is processing.
Once preparation of an order has begun, it can no longer be changed.
3. Delivery times
Orders are usually processed within 48 to 72 hours. The exact time depends on the service and is shown in its description. We are not responsible for losses caused by delays, but we will take reasonable steps to resolve any delay.
4. No guarantees on results
Unless a service is explicitly described as guaranteed, there is no guarantee on its results. Views, watch time, rankings and other metrics can drop or change because of platform policies and algorithms, and no compensation is provided for that. Information in service descriptions can change at any time and is for information only.
5. Refunds and balance
Completed orders are not refunded. If you have a problem, contact support and we will review it.
Incomplete or cancelled orders. If an order cannot be completed because of a system issue on our side, the unused amount is returned to your account balance so you can spend it on other services.
Deposits. Deposits are not refunded to your payment method, unless the specific service you funded has been removed. In that case, send your request within 7 days of the deposit.
Leftover balance. Any balance remaining in your account can be used for future purchases.
Your mistakes. No refund or compensation is given for orders that fail because of the requirements in section 2, such as a private profile or duplicate orders.
6. Services we cannot provide
If a service you ordered cannot be provided, we may offer an alternative service or a similar service of equal value.
1. Third-party platforms
YouTube and other platforms set their own rules and can change how they work at any time. Accounts and videos with unusual or recent activity may be reviewed, limited or closed by the platform. You should understand these risks before you place an order. Using our services is at your own risk and responsibility.
All services are subject to change based on platform updates, policy changes and other unforeseen factors. In those cases we cannot provide compensation, refunds or order cancellation.
2. No guaranteed rankings
Search rankings depend on many factors outside our control, including competition, your content and the platform's algorithm. We do not promise a specific position, view count, watch time or revenue. We are not liable for drops, service failures or inactive accounts caused by the platform or by other factors outside our control.
3. Prohibited content
Our services are not available for videos or channels with adult (18+), gambling or illegal content. If we discover such content, the account may be banned and no refund will be given.
4. Before you order
Make sure your video or channel is public.
Do not place several orders on the same link at the same time.
Do not change settings on the video or channel while the order runs.
Read the service description for the details of the service you choose.
5. Not affiliated with YouTube or Google
ViralEdgeSMM is an independent service. We are not affiliated with, endorsed by or sponsored by YouTube or Google.
6. Changes to these rules
We may change these rules at any time. The "Last updated" date at the top shows when they last changed.
